IT/282 Week 1

Appendix B

Checkpoint: Operating Systems  

Operating Systems

A computer technician must be familiar with the many different components in operating systems. You need to know how to research the components and explain their functions.

Operating System Components and Their Functions

Individual: Introduction to Operating Systems

Word Count: 1,281 words / 7 Pages = A+++ Work!

Write a 2- to 3-page paper that addresses the following:

• Provide a brief history of three operating systems.

• Explain factors that might lead a person to upgrade an operating system.

• Describe differences among versions of Microsoft Windows operating systems.

• Describe your personal experience with operating systems.

A++ Work!

This Assignment includes history on operating systems including DOS, MAC, and Windows. Differences in versions of MS Windows section of paper includes great information ranging from the first disk operating system to Windows 8.1.

IT/282 Week 2

Toolwire Lab - Not Included

Discussion Questions

DQ #1 - (Words: 609 / 4 pages)

What steps are needed to install a Windows 7 operating system?

(Updated May, 2015).

DQ#2 - (Words: 484 / 2 pages)

During the operating system install, there are many things that can go wrong. What are common challenges you might face when installing a Windows operating system? How might you overcome these challenges?

(Updated May, 2015).

IT/282 Week 3

Toolwire Lab - Not Included

Assignment: Troubleshooting Installation Paper - Windows 7

Appendix C

Read Scenario One in Appendix C and complete the following:

• Prepare a list of steps you would take to fix the problem in Scenario One.

• Include steps involved in reinstalling Microsoft Windows 7 and recovering the data that Ben needs.

Read Scenario Two in Appendix C and complete the following to formulate your troubleshooting strategy:

• Create a list of questions you must ask Craig to correctly diagnose the problem in Scenario Two.

• Provide details to support your answer to the following question: What is the source of Craig’s problem?

• Describe steps you would take to solve this problem if you were sitting at Craig’s computer.

IT/282 - Week 5

CheckPoint: Troubleshooting Techniques - Windows 7

Word Count: 888 words / 4 Pages = A+++ Work!

Write your response to the following: Based on Ch. 15 & 16 of A+ Guide to Managing and Maintaining Your PC, prepare a 10-item list of troubleshooting techniques you must complete to speed up a slow Microsoft Windows 7 startup.

Upgrading an Operating System Compared with a 

Clean Installation of an OS

• Activity One: Compare an upgrade of an operating system to a clean installation.

• Activity Two: Provide scenarios explaining when each task must be performed.

BONUS - Troubleshooting Techniques for OS related Problems

This bonus section discusses techniques for technical support to help address OS relation problems.  Includes a list of questions to ask the computer user to help identify problems with the OS.  Also in this section are step-by-step instructions to repair common OS problems.

Individual: Installation of Operating Systems

Appendix D

Word Count: 934 words / 4 Pages = A+++ Work!

IT/282 - Week 6

CheckPoint: Networking in Operating Systems

Word Count: 571 words / 4 Pages = A+++ Work!

Write a 700- to 1,050-word paper, in APA format, in which you address the following:

• How networking functions in an operating system
• The necessary steps to enable networking on a workstation
• Potential problems and solutions when connecting an operating system to a network

Format your paper consistent with APA guidelines.

Discussion Questions

DQ #1 - What kind of networking in the Microsoft Windows operating system is best for a small company?  What kind is best for a midsized company?  What kind is best for a large company?  Why?  Provide rationales for your answers.

Word Count: 280 words / 1 Page = A+++ Work!

DQ #2 - What are three common problems one might encounter when connecting an operating system to a network?  What is the best solution for each problem? 

Word Count: 726 words / 4 Pages = A+++ Work!

IT/282 - Week 7

Individual: Personal Computers on the Internet

Word Count: 855 words / 4 Pages = A+++ Work!

Write a 2- to 3-page paper in which you address the following points:

• The differences between Internet and network connections.
• Steps to connect a workstation to the Internet
• Potential problems and solutions when connecting an operating system to the Internet 

Format your paper consistent with APA guidelines

BONUS ASSIGNMENT:

Checkpoint: Windows 7 Troubleshooting Performance

Write your response to the following:

Prepare a 10-item list of troubleshooting techniques you must complete to speed up a slow Microsoft Windows 7 startup.

Word Count: 1,190 words / 4 Pages = A+++ Work!

IT/282 - Week 8

Toolwire Lab - Not Included

DQ #1 - What are three important security features in modern Windows operating systems?  What is the purpose behind these features? 

 Word Count: 272 words / 2 Pages = A+++ Work!

DQ #2 - What are the essential steps one must take to secure an operating system?

Word Count: 398 words / 2 Pages = A+++ Work!

IT/282 - Week 9

Final Project

Datamax Inc. Training Tip Guide

 Word Count: 12,428 words / 71 Total Pages = A+++ Work!

Your company, Datamax, Inc., which is in the process of creating an internal computer support department, has asked you to develop a training tip guide for its new department. This guide will outline the importance of installing, maintaining, and troubleshooting operating systems. The guide will be used to train future IT support staff in the proper ways to maintain the company’s computer software, according to the department’s rules, regulations, policies, and timelines. You have also been asked to create a name for the computer support department and a title for the guide.

Resource: Appendix A

Write a 350- to 700-word description for the following six topics, addressing each bulleted item:

• Overview of Operating Systems

• Components and functions of operating systems

• Different versions of Windows operating systems, including Windows XP, and Windows Vista, and Windows 7

Installation of Windows Operating Systems

• Procedures to install Windows XP, Windows Vista, and Windows 7 operating systems

• Methods of supporting operating systems

• Possible concerns when installing and maintaining operating systems

• Troubleshooting techniques for operating system-related problems

• Maintenance issues for operating systems

• Upgrading an operating system compared with a clean installation

• Networking in operating systems

• Possible concerns when connecting an operating system to a network

• Security features of Windows XP, Windows Vista, and Windows 7 operating systems

• Steps to secure modern operating systems

• Difference between Internet and network connections

• Steps to connect a workstation to the Internet

• Potential problems and solutions when connecting an operating system to the Internet

• Features of older operating systems

• Potential issues involved with supporting legacy Windows operating systems

• Support of older applications in current operating systems

Compile your descriptions into a 2,100- to 4,200-word training tip guide. The guide is not required to be in APA format. Images and photos may be included when necessary. Do not violate any copyright laws with the use of photos or diagrams.