CIS/292 Week 3
Troubleshooting Installations Paper
Includes two FULL Assignments with detailed explanations for Ben and Craig for both Windows XP and Windows 7 operating systems - also includes screenshots within instructions to successfully solve both scenarios below.
Windows XP Solution:
Ben's solution - Word count: 628 words!
Craig's solution - Word count: 769 words!
Windows 7 Solution:
Ben's solution - Word count: 637 words!
Craig's solution - Word count: 793
words!
Prepare a 350-to 700-word paper that addresses the following:
As a personal computer (PC) support technician for a small
company, it is your job to support the PCs and their users.
Ben, a coworker, comes to you with a computer problem. For some
reason, Windows XP is not booting correctly on his computer, and Ben
is worried, because he has important data files in several locations on
the hard drive.
- He does not know which files are located in what folders. In
addition to his concern of losing these files, Ben is worried about losing
his saved e-mail addresses, e-mails, and Internet Explorer links.
- You try everything you know to recover Ben’s computer, but it is no
use. Ben’s operating system is corrupted beyond repair.
- Prepare a list of steps you would take to fix this problem, including
steps involved with reinstalling Windows XP and recovering the data
Ben needs.
A friend of yours, Craig, recently upgraded his Windows 2000
desktop computer to Windows XP. Following the installation, Craig
attempted to connect to the Internet using his dial-up modem, but he
has been unsuccessful.
- He tells you that it seems as if the modem refuses to work, and he
asks you for help. He shares with you that the modem came in the
original PC and is a 56K modem by Messenger Computer Company.
Plan your troubleshooting approach by completing the following:
- Create a list of questions you would need to ask Craig to correctly
diagnose the problem.
- What do you believe is the source of Craig’s problem? Provide
details to support your answer.
- Describe the steps you would take to solve this problem if you
were sitting at Craig’s computer.
Format your paper consistent with APA guidelines.
Submit your paper.
Learning Team: (Tutorial includes Week 2 & Week 3 Handout Sections)
Overview of Operating Systems and Installation of Windows Operating
System Handbook Sections includes:
Word Count - Option #1
Word Count - Option #2
Troubleshooting and Maintenance Issues of Operating Systems portion of the handbook. Include the
following sections:
• Troubleshooting techniques for operating-system-related problems
• Maintenance issues for operating systems
• Upgrading an operating system compared to a clean installation
Supporting Activity: Hard Drive Clean Up
Discuss the following: Some professionals recommend periodically cleaning up the hard drive. How important do you feel it is to provide
preventive maintenance? Should you skip such maintenance? What are the consequences of doing so?
|