OPS/330T: Strategic Operations and Logistics

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OPS/330T WEEK 1 APPLY QUIZ
OPS/330T WEEK 1 PRACTICE QUIZ
OPS/330T WEEK 1 PRACTICE QUIZ
OPS/330T WEEK 1 PRACTICE QUIZ

OPS/330T Week 1

 

Everything listed for Week 1 is included in purchase!! 

 

OPS/330T Week 1 Tutorials Kit includes:

 

1. Practice: Topic 1 Quick Check - Operations & SCM: The Value-Creation Engine
2. Practice: Topic 2 Quick Check - Operations Strategy:Creating Customer Value

3. Practice: Topic 3 Quick Check - Operations Strategy: Managing Performance

4. Practice: Week 1 Practice Assignment

5. Apply: Week 1 Apply Assignment

6. Discussion Question and Answer

 

Topic 1 Quick Check - Operations & SCM: The Value-Creation Engine (A+ Answers)

1. Which of the following is a factor that influenced the evolution of operations management?
2. Which of the following is a process in the SCOR model/methodology?
3. Which of the following is a common definition of quality?
4. Which of the following is a critical design decision?
5. Which two costs does the economic order quantity balance?
6. Which of the following accurately describes a supply chain map?
7. Which of the following are reasons why managers often struggle to work closely together to create customer value?
8. Which of the following are the two characteristics that distinguish service operations?
9. Most managers are engaged in passive scanning; however, they fail to turn their scanning activities into meaningful organizational ________________.
10. Which of the following is a synthesis tool commonly used in scanning initiatives?

 

Topic 2 Quick Check: Operations Strategy: Creating Customer Value (includes several tests combined = A+ Answers)
  1. Which of the following best describes a moment of truth (as defined by SAS’ Jan Carlson)?
  2. Which of the following describes form utility?
  3. Which of the following is a strategy companies use to reduce manufacturing costs?
  4. ________ touch points focus on the purchase decision. ________ touch points deal with the actual use of a product or service?
  5. Which of the following represents the dark side of modern data analytics and the trend toward customer profiling?
  6. Which of the following is a step that is critical to creating an agility capability?
  7. Which of the following is one of the steps in the DMAIC quality methodology?
  8. Which of the following is true of expectancy disconfirmation theory?
  9. The key to managing relationships to achieve customer success is ________?
  10. Focusing on the loyalty curve, what are the three outcomes that can result from a customer experience?
  11. Which value gap refers to a company’s failure to accurately assess what customers really want?
  12. Which of the following is one of the three fundamental steps in resource orchestration?
  13. Which of the following customer-service strategies focuses on meeting industry standards in key operational areas like product quality, productivity, product availability, on-time delivery, and service reliability?
  14. An ________ gets you into the competitive game, but it seldom convinces a customer to buy your product.
  15. Customer success strategies are unique because they focus on ________.
  16. Any activity that increases ____________ and/or ____________ of the order cycle hinders your delivery capability.
  17. The term hidden plant was coined to describe the fact that 15-40% of a firm’s costs are incurred to deliver products within 48 hours.
  18. How many months does it take rivals to copy and introduce their own new-and improved version of a newly introduced product?
  19. Every touch point is a moment of truth. To be successful over the long haul, a company needs to win what A.G. Laffley called the “two moments of truth.”
  20. Because of the intimate interaction involved in using a product, utilization touch points are more important than acquisition touch points.
  21. Resource orchestration requires analytical skills to select the right sources to provide needed capabilities, and collaboration skills to get different members of the supply chain to work effectively to build distinctive (i.e., remarkable) customer experiences.
  22. ABC classification relies on the Pareto principle. The Pareto principle observes that 20% of a firm’s customers drive 80% of sales and/or profits.
  23. Which of the following is a potential downside to a basic service strategy?
  24. Big data gets its name from the reality that about 90% of the world’s data was created in the past two years—a fact that is changing the way companies view and manage data.
  25. Which of the following is a service statement found on L.L. Bean’s customer service mantra?
  26. A delivery capability consists of ________ and ________.
  27. Which of the following is one of the value gaps that can undermine customer experiences and can damage relationships?
  28. At Max & Erma’s, loyal customers were worth how much profit over a lifetime?

 

Topic 3 Quick Check - Operations Strategy: Managing Performance (includes several tests combined = A+ Answers)
  1. Which of the following is a characteristic of an indispensable supply chain manager?
  2. Escape rooms are the modern version of a ropes course. Which is one of the goals of doing these sorts of team activities?
  3. Approximately how much does it cost to shut down an automotive assembly line?
  4. Which of the following is one of the seven rights of an empowerment culture?
  5. Lord Kelvin said, “When you can measure what you are speaking about, and express it in numbers, you know something about it; but when you cannot measure it, when you cannot express it in numbers, your knowledge is ________.”
  6. Which of the following measurement mantras focuses on how you should measure?
  7. The balanced scorecard was developed to help companies take a more ______________ and ______________ approach to measurement.
  8. Which of the following is a key dimension of the balanced scorecard?
  9. Which of the following are commonly used types of benchmarking?
  10. TCO = Acquisition Cost + NPV∑(Ownership Costs + ________ Costs)
  11. Teams are the foundation of organizational design because they make the big value-added
  12. decisions and drive the most strategic implementation projects.
  13. At Toyota, workers are accountable for which of the following?
  14. Empowerment programs/strategies emphasize personal accountability. Not everyone
  15. is willing to accept the demands of personal accountability. These individuals self-select
  16. out of companies that cultivate real empowerment.
  17. In a goal-setting environment, change ceases to be a threat. Instead, change gives
  18. people permission to experiment—and to excel.
  19. Lord Kelvin said, “When you can measure what you are speaking about, and express
  20. it in numbers, you know something about it; but when you cannot measure it, when
  21. you cannot express it in numbers, your knowledge is _____________________.”
  22. Understanding + _______________ + Execution = Winning Results
  23. Which of the following is an appropriate step you should take to implement a
  24. balanced scorecard measurement system?
  25. Which of the following is a reason or rationale for the development of the balanced
  26. scorecard concept?
  27. To use productivity measurement well, you need to ________________,
  28. ________________, and ________________.
  29. When it comes to benchmarking, “Good practice is good practice, wherever it is found.”

 

Practice: Week 1 Practice Assignment (includes 3 tests combined = A+ Answers)

  1. Which of the following is a critical control decision?
  2. Which of the following is the definition of an open systems view?
  3. Which of the following is a common pitfall of proactive scanning?
  4. ________ and ________ are the two types of decisions you need to make to achieve world-class operations management.
  5. Which of the following is a major driver of downward cost pressure—i.e., purchasing professionals desire and ability to put pressure on suppliers to reduce costs?
  6. Which of the following is almost always an order qualifier?
  7. Which of the following is true of expectancy disconfirmation theory?
  8. Which of the following is a characteristic of a coach?
  9. Which of the following are ways to manage the fact that services are perishable—i.e., they cannot be inventoried?
  10. An ________ makes you distinctive, helping you differentiate yourself from rivals.
  11. Understanding + ________ + Execution = Winning Results
  12. Which of the following is a reason that TCO is actually very hard to do?
  13. Poorly designed jobs—comprised of tedious, narrowly defined tasks—alienate workers, reduce productivity, and stifle learning. To remedy this, you may emphasize which of the following?
  14. Which of the following matches the appropriate customer strategy with the customer’s strategic importance?
  15. To prepare an aggregate plan, you need which of the following?
  16. Which of the following are elements of a productivity-driven virtuous cycle of competitiveness?
  17. ________ and ________ are primarily responsible for creating form utility.
  18. Supply chain management involves working closely with which of the following to co-create customer value.
  19. Which of the following accurately describes a value proposition?
  20. Which of the following is one of the eight factors used to assess quality?
  21. Which of the following is one of the value gaps that can undermine customer experiences and can damage relationships?
  22. Which of the following is not one of the value gaps that can undermine customer experiences and can damage relationships?
  23. Which of the following is a question you need to ask as you develop a customer satisfaction strategy?
  24. According to relationship-marketing pundits, how much more does it cost to make sales to a new customer than to an existing customer?
  25. Which of the following is one of the pillars of empowerment at Newmont Gold?
  26. According to Robert Kaplan, which of the following are characteristics of correct
  27. measurement?
  28. Which of the following are key measurement dimensions of a balanced scorecard’s holistic dashboard?
  29. Which of the following is a reason or rationale for the development of the balanced scorecard concept?
  30. Which of the following is a prerequisite to employee empowerment at Toyota?
  31. When productivity growth is good, you need to ________. When productivity growth is bad, you need to ________.
  32. Measurement creates understanding in which of the following ways?
  33. Which of the following describes form utility?

 

Apply: Week 1 Apply Assignment

  1. Which of the following is a critical design decision?
  2. Which of the following characterizes design for manufacturability?
  3. Which of the following is one of the important lessons of the efficient consumer response initiative?
  4. Which of the following are benefits of proactive scanning?
  5. Which of the following is one of the eight factors used to assess quality?
  6. What message does the following mission statement communicate?
  7. Value can only be realistically assessed from the standpoint of ________.
  8. Which of the following describes possession utility?
  9. Which of the following is one of the three fundamental steps in resource orchestration?
  10. Time utility involves which of the following?
  11. Which of the following are examples of acquisition and utilization touch points, respectively?
  12. Which of the following is a core purpose of a value proposition?
  13. Which value gap refers to a company’s failure to capture/measure actual performance? That is,the company thinks it is performing better than it actually is.
  14. Which value dimension is most important?
  15. The answer to the question, “Does strategic intent translate into results?” is ________.
  16. Which of the following are important sources of information regarding the goals that should drive your balanced scorecards?
  17. Which of the following are appropriate projects for a pet project program?
  18. To use productivity measurement well, you need to ________, ________, and ________.
  19. Which of the following is a characteristic of a pet project program?
  20. Which of the following are important sources of ideas for KPIs that you should include as part of your balanced scorecard?

 

Discussion Question - Service Companies

Includes Discussion Question Response! A+ Work!

Service companies sell an experience. Perform an Internet search for Customer Service Hall of Fame. Be sure to cite your references.
Briefly tell us about your approach to your research.
Analyze the companies that top the hall-of-fame list. What do they do that makes them great service companies?

Now review the methodology used in the survey you found. You may have to do a bit more research to find this. How robust or trustworthy is the methodology? What do you like? What would you do differently?
Now look at the customer service hall of shame or worst list. Do you see any surprises here?
Please organize your post with the following headers:
• Approach to Research
• Creating Great Service
• Methodology Analysis
• Thoughts on Bad Service
• References

 

 

 

 

OPS/330T WEEK 2 APPLY QUIZ
OPS/330T WEEK 2 PRACTICE QUIZ
OPS/330T WEEK 2 TOPIC 4 AND TOPIC 5

OPS/330T Week 2

Everything listed for Week 2 is included in purchase!! 

 

OPS/330T Week 2 Tutorials Kit includes:

 

1. Practice: Topic 4 Quick Check - Introduction to Purchasing
2. Practice: Topic 5 Quick Check - Supplier Evaluation and Selection

3. Practice: Week 2 Practice Assignment

4. Apply: Week 2 Apply Assignment

5. Discussion Question and Answer

 

Practice: Topic 4 Quick Check - Introduction to Purchasing (Four Topic 4 Quick Check's combined)
  1. If you are employed in purchasing, you need to become an expert on which of the following?              
  2. ________ increased visibility of purchasing from the mid 70s to the mid 80s.
  3. In purchasing a category is ________.
  4. A leverage buy (on the strategic sourcing matrix) is one where there is:
  5. Which of the following are stages (in order) in the strategic sourcing process?
  6. Honda’s philosophy towards suppliers is:
  7. Honda’s BP program involves which of the following?
  8. Early supplier involvement (ESI) involves which of the following?
  9. A screening factor is ________.
  10. When comparing costs for the outsourcing decision, compare ________ for the best results.
  11. General Motors got in trouble with one of its suppliers of trim because:
  12. In the SCOR model, purchasing is represented by:
  13. A bottleneck item (on the strategic sourcing matrix):
  14. In purchasing a category is ________.
  15. The reconcile and pay process:
  16. Most of the products cost and functionality is determined during which part of the process?
  17. Honda’s philosophy towards suppliers is:
  18. Some benefits of ESI may include the following:
  19. A screening factor is ________.
  20. When comparing costs for the outsourcing decision, compare ________ for the best results.
  21. A typical manufacturer spends about ________ of each sales dollar on purchased inputs.
  22. ________ increased visibility of purchasing from the mid 70s to the mid 80s.
  23. A “routine buy” on the strategic sourcing matrix has which of the following characteristics?
  24. A bottleneck item (on the strategic sourcing matrix):
  25. Which of the following are stages (in order) in the strategic sourcing process?
  26. Some benefits of ESI may include the following:
  27. Honda emphasizes which of the following approaches in its BP program?
  28. Most of the products cost and functionality is determined during which part of the process?
  29. A screening factor is ________.
  30. When comparing costs for the outsourcing decision, compare ________ for the best results.
  31. Which of the following is one of the seven rights of purchasing?
  32. As a purchasing manager, you should spend the same amount of time and effort on each purchasing decision
  33. The most likely area that you will have lengthy supplier negotiations in purchasing is:
  34. During the analyze stage of strategic sourcing, you:
  35. A screening factor is:
  36. Honda emphasizes which of the following approaches in its BP program?
  37. Leveraged items are typically commodities… What are some other characteristics of leveraged items?
  38. Most of the products cost and functionality is determined during:
  39. When comparing costs for the outsourcing decision, compare ______________ for the best results.
Practice: Topic 5 Quick Check - Supplier Evaluation and Selection (Several quizzes combined)
  1. As a purchasing professional, what is your most important decision?
  2. Under which of the following circumstances would you search for a new supplier?
  3. High-volume purchases that are important to your operations would be considered what kind of buy?
  4. Who should be on your cross-functional category team for critical buys?
  5. Which of the following is a benefit of buying direct from a manufacturer?
  6. Which of the following is a valuable source of supplier information?
  7. When draft day arrives, which of the following are appropriate ways to define the deal and get a contract signed?
  8. Which of the following is a reason you want to have multi-criteria analysis as a tool in your decision-making toolkit?
  9. How can you increase your attractiveness as a customer—i.e., become a customer of choice?
  10. Which of the following is a good match between buyer and supplier for all types of buys?
  11. Small-volume purchases or commodities that don’t deserve a lot of time are considered what kind of buy?
  12. Which of the following is a benefit of buying direct from a distributor?
  13. High-volume purchases that are important to your operations would be considered what kind of buy?
  14. As a purchasing professional, what is your most important decision?
  15. If you don’t want your supplier to be too dependent on your business, you might want to go with a smaller supplier (True/False)
  16. Small-volume purchases or commodities that don’t deserve a lot of time are considered what kind of buy?
  17. As a purchasing professional you can trust your suppliers to bid you the right capabilities at the right costs.
  18. Which of the following is a benefit of buying direct from a distributor?
  19. Multi-criteria analysis is an effective way to justify a decision outcome that wish to see implemented (based solely on your intuition).
  20. Multi-criteria analysis is an intuitive tool that helps you select the right supplier. One of the strengths of multi-criteria analysis is that it enables you to “quantify” qualitative decisions.
  21. Which of the following is a good match between buyer and supplier for all types of buys?
  22. How can you increase your attractiveness as a customer – i.e. become a customer of choice?
  23. Which of the following is a benefit of buying direct from a manufacturer?
  24. Single sourcing is a strategy used by some organizations. Which of the following is not a benefit of single sourcing?
  25. Which of the following is a valuable source of supplier information?
  26. The approval stage of supplier selection parallels draft day in which of the following ways?
  27. Who should be on your cross-functional category team for critical buys?

 

Week 2 Practice Assignment Quiz: Business Cycles, Unemployment, and Inflation Homework (2 attemps combined)

  1. Critical items (on the strategic sourcing matrix) are ________.
  2. On the supplier relationship continuum, you spend the most time on relationships where you want to ________.
  3. Market complexity is relevant to strategic sourcing for the following reason:
  4. Reasons for supplier development include the following:
  5. Which of the following should happen during the analyze stage of strategic sourcing?
  6. Which of the following is the “Evaluation” step in the supplier selection process?
  7. Leverage items are typically commodities. What are some other characteristics of leverage items?
  8. A sensitivity analysis as part of a supplier selection model is a good approach to understand which of the following?
  9. The most likely area that you will have lengthy supplier negotiations in purchasing is:
  10. Which of the following is the “Approval” step in the supplier selection process?
  11. Which of the following is the “Evaluation” step in the supplier selection process?
  12. As a purchasing professional, what is your role in the p-card process?
  13. Identify the most critical criteria is which of the following steps in Multi-criteria analysis?
  14. Total cost of ownership may include which of the following items?
  15. The degree of supplier integration may vary, from ________ to ________ at the extremes.
  16. Through Bob Evans initiative on one-stop fulfillment, it ________.
  17. If a supplier perceives you as a customer as exploitable, what should your strategy be for a leverage buy?

Apply: Week 2 Apply Assignment

  1. During the “source” stage of strategic sourcing g, you do which of the following?
  2. What are the four types of buy (i.e., segments) that are described by the purchasing portfolio matrix?
  3. ________ represent costs that will remain even after we stop a particular process or activity.
  4. Market complexity is relevant to strategic sourcing for which reasons?
  5. During the “analyze” stage of strategic sourcing g, you do which of the following?
  6. Category importance is determined by ________.
  7. Reasons for supplier development include which of the following?
  8. One reason that those employed in purchasing need to understand processes is ________.
  9. During the “procure” stage of strategic sourcing g, you do which of the following?
  10. As a purchasing professional, what is your role in the p-card process?
  11. Deciding how important each criterion is is which of the following steps in Multi-criteria analysis?
  12. Which of the following is the “Monitoring” step in the supplier selection process?
  13. As a purchasing professional, when you don’t stay ahead of the ­­­­­­________, you and your company will become irrelevant.
  14. If a supplier perceives you as a customer as a nuisance, what should your strategy be for a routine buy?
  15. Collecting data and filling out the matrix is which of the following steps in Multi-criteria analysis?
  16. Single sourcing is a strategy used by some organizations.  Which of the following is not a benefit of single sourcing?
  17. Single sourcing is a strategy used by some organizations.  Which of the following is a benefit of single sourcing?
  18. Purchasing professionals need to ________ and  ________ in order to find the right supplier.
  19. If a supplier perceives you as a customer as a development, what should your strategy be for bottleneck buys?
  20. The formal process of asking “What if…?” questions in a decision-making process is called what?
  21. Which of the following is one of the seven rights of purchasing?
  22. Which of the following processes do purchasing professionals need to understand?
  23. Multi-criteria analysis is an intuitive tool that helps you select the right supplier. One of the strengths of multi-criteria analysis is that it enables you to “________" qualitative decisions.
  24. Single sourcing is a strategy used by some organizations. Which of the following is a benefit of single sourcing?
  25. Single sourcing is a strategy used by some organizations. Which of the following is nota benefit of single sourcing?
  26. Purchasing professionals need to ________ and ________ in order to find the right supplier.
  27. What are some of the consequences of choosing the wrong supplier?
  28. If a supplier perceives you as a customer as a development, what should your strategy be for bottleneck buys?
  29. The formal process of asking “What if…?” questions in a decision-making process is called what?
  30. Which of the following is the “Identification” step in the supplier selection process?

 

Discussion Question - Purchase Behavior

Includes Discussion Question Response! A+ Work!

Think about your own purchase behavior.

  • How important are each of the five value dimensions—cost, quality, delivery, agility, and innovation—to the decisions you make?
  • Explicitly weigh each value dimension. Be sure your weights add up to 100%
  • Discuss your thought process for weighting each value dimension?
  • Under what circumstances would you change your weightings?

Change your point of view to the company:

  • How does your analysis of this point inform service system design?

 

 

 

OPS/330T WEEK 3 SUMMATIVE APPLY ASSIGNMENT QUIZ
OPS/330T WEEK 3 SUMMATIVE APPLY ASSIGNMENT QUIZ
OPS/330T TOPIC 6, TOPIC 7, AND TOPIC 8

OPS/330T Week 3

Everything listed for Week 3 is included in purchase!! 

 

Get ALL Assignments for the week for one LOW Price! 

  1. Practice: Topic 6 Quick Check
  2. Practice: Topic 7 Quick Check
  3. Practice: Topic 8 Quick Check
  4. Practice: Week 3 Practice Assignment
  5. Apply: Week 3 Summative Apply Assignment

 

 

OPS/330T Week 3 Topic 6 Quick Check - Process Design and Management

  1. Why is the concept of recipe important?
  2. Which of the three processes define and deploy business strategies?
  3. Delivering to promise meant manufacturing has to interrupt operations to produce a rush order, causing operating costs to soar is an example of what?
  4. How many patients an emergency clinic can handle in one day is an example of what?
  5. Automobile production is an example of which process?
  6. Which of the following processes has the highest level of volume?
  7. Which of the following is Step 3 of the three-step proven path to employing the Process Improvement Trio?
  8. In the metaphor of the bottle for theory of constraints, which part of the bottle represents the constraint?
  9. In process mapping, the following indicates an activity or a task.
  10. ‘Research has shown that if you invest in the following activities, you will end up with an attitude of continuous and constant improvement:

 

OPS/330T Week 3 Topic 7 Quick Check - Design for Lean Operations

  1. Lean was started as ________.
  2. Staying up to date with the customers' changing tastes and demand patterns describes which lean operation competitive advantage?
  3. Improved effectiveness comes from which of the following?
  4. Recognizing that many customers want their shoes made in the USA is an example of which step in the continuous lean journey?
  5. In Japanese, Kaizen means ________.
  6. Which is true of the concept of lean six sigma?
  7. In Japanese, Kanban means ________.
  8. Which of the following are tools that you can use to identify improvements and opportunities in you newly mapped process?
  9. Which is done during the sort stage of the 5S process?
  10. Which is done during the sustain stage of the 5S process?

 

OPS/330T Week 3 Topic 8 Quick Check - Quality Design and Management (several quizzes combined)

  1. Which “Quality of Product” dimension would you be assessing when asking the question, “Is the product relatively easy to maintain and repair?”
  2. Which “Quality of Product” dimension would you be assessing when asking the question, “Does the product look, sounds, taste, or smell the way it should?”
  3. Which “Quality of Product” dimension would you be assessing when asking the question, “Does the product do what you want it to do?”
  4. Which “Quality of Product” dimension would you be assessing when asking the question, “For any dimension that cannot be observed directly, does the product seem like a high-quality product?”
  5. Which “Quality of Service” dimension would you be assessing when asking the question, “How pleasing is the appearance of the physical facilities, equipment, personnel, and communication materials?”
  6. The International Organization for Standardization (ISO) built its quality certification ISO 9000 on which core principles?
  7. What is guardbanding?
  8. A control chart that measures variables measures what?
  9. Which of the following is the first step of W. Edward Deming’s PDCA cycle?
  10. A control chart that measures attributes measures what?
  11. With respect to control chart logic, processes performed include some variation is called?
  12. With respect to control chart logic, controls limits based on the level of confidence you want to have the process perform at is called?
  13. A control chart that is constructed using a range is called a/an…
  14. A control chart that is constructed using a proportion is called a/an...
  15. Which of the following indicate that a process is out of control?
  16. Which “Quality of Product” dimension would you be assessing when asking the question, “Does the product do what you want it to do?”
  17. Which “Quality of Service” dimension would you be assessing when asking the question, “How pleasing is the appearance of the physical facilities, equipment, personnel, and communication materials?”
  18. Which “Quality of Product” dimension would you be assessing when asking the question, “Is the product relatively easy to maintain and repair?”
  19. Which “Quality of Product” dimension would you be assessing when asking the question, “For any dimension that cannot be observed directly, does the product seem like a high-quality product?”
  20. The International Organization for Standardization (ISO) built its quality certification ISO 9000 on which core principles?
  21. What is the process capability ratio (Cp)?
  22. To improve the process capability ratio, you may need to find a supplier that operates a better or different process that can produce to your quality requirements. This is called?
  23. A control chart that measures variables measures what?
  24. Which of the following is the first step of W. Edward Deming’s PDCA cycle?
  25. Which “Quality of Product” dimension would you be assessing when asking the question, “How long will the product perform or last, and under what conditions?”
  26. Which “Quality of Service” dimension would you be assessing when asking the question, “How dependably can the service provider provide promised service?”

 

OPS/330T Week 3 Practice Quiz (includes 3 combined quizzes) A+ Work!

  1. What is process?
  2. Which of the following processes has the highest degree of customization?
  3. How many patients an emergency clinic can handle in one day is an example of what?
  4. Research has shown that if you invest in which of the following activities, you will end up with an attitude of continuous and constant improvement.
  5. Not having huge amounts of inventory tying up assets describes which lean operation competitive advantage?
  6. In lean, root cause analysis ________.
  7. Because lean is so strict with inventory management ________.
  8. One of the scary things about implementing lean is that it ________.
  9. Eliminating process waste includes which of the following?
  10. Which “Quality of Product” dimension would you be assessing when asking the question, “Does the product consistently perform as it is supposed to over time?”
  11. Statistically, six-sigma performance produces fewer than ________ defects per million opportunities for an error for defect.
  12. Suppose that the design engineering team set the specifications for length of a stamped sheet-metal part at 10 inches (T) with acceptable tolerances of ±.05 inches (USL and LSL). The average length of the products produced by the actual stamping process is 9.995 inches (m) with a standard deviation of .005 inches (s). What is your Cp?
  13. What is a control chart that is constructed using a proportion called?
  14. With respect to control chart logic, controls limits based on the level of confidence you want to have the process perform at is called?
  15. Which “Quality of Service” dimension would you be assessing when asking the question, “How willing, able, and promptly is the service provider to help you?”
  16. Historically, businesses arranged activities by different functions, such as ________.
  17. Which of the three processes involves maintenance or control over the processes?
  18. In Japanese, Muda means ________.
  19. The best lean companies pursue a continuous cycle of  ________ to continue to improve.
  20. Documenting each work station works relatively independent of the others and batching orders led to extensive work-in-process buffers between stations is an example of which step in the continuous lean journey?
  21. Which of the following are competitive advantages of lean operations?
  22. When looking at the waste of motion versus transportation which is true?
  23. Which “Quality of Service” dimension would you be assessing when asking the question, “How well does the service provider provide caring, individualized attention to its customers?”
  24. Which “Quality of Product” dimension would you be assessing when asking the question, “Does the product possess the features you are looking for?”
  25. Which of the following can be done to improve your process capability ration?
  26. What does a successful businesses do to ensure that work is finished as expected?
  27. The following is a benefit of the standardize stage of the 5S process:
  28. What value proposition does lean offer?
  29. Always getting better, adapting to external demands and employee insight describes which lean operation competitive advantage?
  30. What does the definition of Overproduction in the Eight Wastes refer to?
  31. In a pull system:
  32. Which “Quality of Product” dimension would you be assessing when asking the question, “Does the product conform to design specifications?”
  33. Which of the following are potential sources of variation in the Ishikawa cause-and-effect diagram?
  34. Building a one-of-a-kind output is an example of which process?
  35. Which is true of parallel processing?
  36. What does the definition of Not Utilizing Staff Talent in the Eight Wastes refer to?
  37. Which of the following is a dimension of quality?

 

OPS/330T Week 3 Apply Quiz

  1. A new business analyst at PlastiPharm, a company that produces medical device plastic bags for safe storage, handling, and transportation of scientific products, was tasked with developing a process design document for a company that needed a new bag for their cell culture process for a new vaccine. The business analyst, being new, looked at the inputs, the outputs, the process flow, the resources, and the structure of the process. Why was it important for the business analyst to thoroughly understand each aspect of the process?
  2. During a production audit at PlastiPharm, a client noted that the number of medical device bags produced during his hour of observation was higher than what was reported for the eight-hour shift (multiplying the hourly output by eight). Which of these explanations best explains why there is a difference?
  3. When assessing whether product release deadlines were met during the first three months of the year, the quality assurance (QA) team noted that they were late 23 percent of the time. During that time, the team had hired two new specialists. The team immediately assessed their processes, including that of approving lot records, a required step to ensure that each lot met product requirements, which then triggered a product release. They found that the new QA reviewers were slow to make decisions because of lack of experience and knowledge. Which statement best explains why analyzing the lot record process and identifying the major constraint for product release was helpful to the QA director so she could take action to improve?
  4. In the PlastiPharm clean room, where production of the medical device bags occurs, one of the floor technicians questioned a step in the process and suggested another approach that she said would shave off some production time. The shift supervisor organized a process review with all personnel involved and reviewed the process map. Which of the following statements best explains why expending so much effort was worthwhile?
  5. A client ordered 1,000 2D medical device bags from PlastiPharm. Unfortunately, delivery was delayed by two days, and the client was not pleased. A bottleneck analysis was conducted to determine where the problems were in the process. Target times in all steps of the process were compared to actual times. Interestingly, the analysis showed that the client did not respond to questions for two days (someone was out sick, and no one covered for them). While the two-day delay was explained, PlastiPharm determined that improvements could be made to avoid such a delay in the future and took steps to ensure there would be multiple people in the client organization with whom they could ask questions. The client was satisfied with the analysis results and appreciated the effort. Why was it important for the company to perform a bottleneck analysis and then take action?
  6. Business was booming at PlastiPharm, and the swing shift supervisor needed to hire 60 new employees on his shift alone to meet production demands. His first hires were two trainers, a deviation from how the two other shift supervisors were hiring. Which statement best explains how hiring trainers might lead to an improvement in the process-management culture on the swing shift?
  7. PlastiPharm has several clients whose contracts require the company to store three to six months of raw materials for them just in case they require a quick turnaround for an order, something that rarely happens. As the contracts come up for renewal, PlastiPharm intends to renegotiate the contract terms to reduce or, ideally, eliminate the inventory clause. Why should PlastiPharm care about excess inventory?
  8. PlastiPharm customizes medical device bags for 350-400 clients. Customer demand for bags, which range from eight inches to four feet in length, is excellent. The company has embraced lean manufacturing practices. What reason best explains why PlastiPharm would pursue a lean journey?
  9. New product types are continually being introduced at PlastiPharm as new clients, with their diverse needs, are added to the company’s portfolio. The new products are designed by the R&D team and prototyped, often on one of the company’s 3D printers. However, when the products are first produced on the production line, a lot of product is scrapped. In a lean environment, which PlastiPharm espouses, why is it important to eliminate the waste?
  10. PlastiPharm produces a foundational product that sits on a shelf until it is needed and added to another product. In reviewing the process of combining the two products, the production staff realized that the foundational products are sometimes not tested, although the final product is always tested. They determined that all the foundational products will now undergo testing. The additional testing will add time and effort, which translates to additional costs, so why would PlastiPharm want to perform the additional testing?
  11. PlastiPharm has been on its lean journey for five years, and senior management has fully embraced the lean business methodology. Management requires a minimum number of monthly kaizen bursts, which are to involve all personnel involved in the improvement process. Why is it necessary to have everyone participate in these continuous improvement efforts?
  12. The production area at PlastiPharm is divided into three areas: assembly, 2D, and 3D. Each area has its own machines, between nine to fifteen. When new employees are hired in an area, they are required to cross train on all machines within that area. This takes more training time, but the company is committed to having cross-functional workers. Which statement best explains how cross training is beneficial to the company?
  13. Value-stream mapping at PlastiPharm is a once-a-year effort that is conducted by senior management at a high level. Because PlastiPharm produces more than 150 products, the value-stream maps are often obsolete before they are posted on the shop floor. The 3D production area has proposed to management that they analyze and create their own value-stream maps for the different products they make. Why is it a good idea for the 3D area to take over this task?
  14. The kaizen bursts at PlastiPharm involve personnel from production, planning, purchasing, R&D, and engineering – and sometimes others. Which statement explains one of the best results from this team approach?
  15. While training is often the first thing to go in tough economic times (and sometimes is never addressed at some companies), training employees at PlastiPharm always receives high priority. Training focuses on safety, quality, expert equipment operation, and accurately following processes to ensure things are done right the first time. How does the company benefit because of this training approach?
  16. As PlastiPharm’s business has expanded, the company has built a new addition and added new equipment. Each machine has the capacity to monitor the heat of the raw materials as they go through the machine – maintaining a temperate of 370 degrees, plus or minus ten degrees. If the temperate fluctuates beyond those parameters, the machine shuts down, and floor technicians address the issue and adjust ensure quality is maintained in the product. In addition, 100 percent of all products are visually inspected for defects. Why does PlastiPharm take such great efforts to ensure its products meet industry standards and customers’ needs?
  17. PlastiPharm performs a process capability analysis for all processes for new products and repeats the process every six months thereafter. During the analysis, equipment is evaluated to determine if it operates within quality standards. Additionally, the production environment is evaluated to ensure that all factors affecting the process meet the same standards. Which of the following statements best explains why the analyses are conducted?
  18. At PlastiPharm, the extruded film, from which all the medical device bags are created, was purchased from one supplier for many years. The quality of the film was not consistent, with burnt areas or bubbles being the most common defects. Because of a patent, it was not possible to change suppliers. However, the patent recently expired, and PlastiPharm has contracted with a second supplier that has set up cameras to visually inspect the process and identify any defects prior to shipment. Which of the following statements best explains how PlastiPharm solved its variability problem with poor quality raw materials?
  19. The new equipment PlastiPharm purchased for its new expansion is programmed to measure deviation in material temperature, and a control chart was created to monitor variations. Why would the company want to have a control chart to monitor the process?
  20. In PlastiPharm’s Tier 3 weekly report out, it was noted that several product shipments were late. The team brainstormed using a fishbone diagram – looking at people, methods, machines, materials, measurements, and environment. The process helped them determine that there were several factors that played into the shipment delays: a key piece of equipment was down for a day and a half, an illness reduced the number of employees in a department, and defective materials took a day to replace. Which of the following statement best explains why it was a good idea to systematically brainstorm rather than just quickly blame the most likely culprit?

 

 

 

Discussion Question - Lean Six Sigma

Includes Discussion Question Response! A+ Work!

Context: Lean Six Sigma has emerged as a key to achieving world-class value-added processes. But not everyone has benefited equally from implementing these operating philosophies and their accompanying tool sets.
 Discussion: Based on your own personal experience—or on the results of an Internet search—identify a Lean Six Sigma implementation success story.
(Note: if using your own personal experience it must be on a formal lean six sigma implementation in a company where you know or can research the specific events, decisions and investments made by leadership.)
 Describe what happened. How did the key decision-makers use process design or Lean Six Sigma tools to achieve success—that is, improve value and decrease costs?

  • Identify the specific events, decisions, or investments they made in order to leverage operations (or Lean Six Sigma) as a competitive weapon.

 Now, based on your own personal experience—or on the results of an Internet search—identify a Lean Six Sigma “horror” story.
 Describe what happened. More importantly, describe what went wrong.

  • Assess how key decision-makers failed to appropriately use process design or Lean Six Sigma tools.
  • As a consultant to the company, how would you help them “fix” the implementation process to achieve success next time? What specific events, decisions, or investments would you promote to help them leverage operations (or Lean Six Sigma) to improve value and reduce costs?

Organize you post with the following headers:
• Keys to a Successful LSS implementation
• What not to do when implementing LSS
• Correcting the LSS failure with the keys to success
• References

 

 

OPS/330T WEEK 5 SUMMATIVE APPLY ASSIGNMENT QUIZ
OPS/330T WEEK 5 TOPIC 9, TOPIC 10, TOPIC 11 QUICK CHECK
OPS/330T WEEK 5 TOPIC 9, TOPIC 10, TOPIC 11 QUICK CHECK
OPS/330T Week 4

 

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Practice: Topic 9 Quick Check: Forecasting and Integrated Business Planning

  1. Which of the following is a cost associated with stockouts?
  2. Which of the following is part of the forecasting process?
  3. When the cost of excess inventory or stockouts is low, you can probably use a ________ forecasting method.
  4. What does S&OP stand for?
  5. S&OP can help you smooth out the handoffs among different functions across your company. S&OP also helps you move from a traditional annual planning process to a ________ re-planning process.
  6. Which of the following is a documented benefit of S&OP?
  7. Forecasts are based on what two things?
  8. If you are using a simple-moving average and you want your forecast to ignore occasional noise in the data, which of the following is true?    
  9. If you are using exponential smoothing, which of the following is true?  
  10. You are a manager at Asda. You have been given the demand data for the past 10 weeks for swim rings for children. You decide to run three different types of forecasting methods on the data to see which gives you best forecast. Using simple linear regression, what is the forecast for week 22?

Practice: Topic 10 Quick Check (includes combined quizzes) A+ Work!

  1. What are some ways that inventory enables winning strategies for companies?
  2. Which of the following is a good reason to carry inventory?
  3. In step #1 of classifying SKUs based on relative value, you multiply which two numbers together to obtain your annual use?
  4. How is days of inventory supply calculated?
  5. 'h' (%) represents which of the following?
  6. What is your economic order quantity if the annual demand is 100 units, the order placement cost is $25, and the holding cost per unit per year is $50?
  7. The economic order quantity minimizes ________.
  8. Which of the following z-scores will you use to meet demand from inventory 95% of the time?
  9. If your cycle service level is 97.5%, your probability of a stockout is?
  10. What is your standard deviation of demand during lead time if your average lead times = 2 weeks, standard deviation of demand = 6, average demand = 24, and standard deviation of lead time = 1 week.
  11. What are some ways that inventory enables winning strategies for companies?
  12. Which of the following SKUs corresponds to intermediate value and variety?
  13. What is your economic order quantity if the annual demand is 100 units, the order placement cost is $25, and the holding cost
  14. per unit per year is $50?
  15. 'K' ($) represents which of the following?
  16. 'D' (units) represents which of the following?
  17. How do you achieve a balance between the costs of carrying inventory and the risk of running out?
  18. If demand is normally distributed with mean demand = 25 units/day, your average lead time is 5 days, and your standard deviation of demand = 3 units/week, what is your reorder point? Assume your desired CSL is 95%

Practice: Topic 11 Quick Check (includes combined quizzes)

  1. IT security typically focuses on preventing three types of malicious behavior, ranging from nuisance to catastrophic. In addition to cyber mischief and cyber theft, we need to be concerned about ______________.
  2. What are the benefits of autonomous vehicles in a commercial setting?
  3. Which of the following is one of the four levels of the IT-enablement hierarchy?
  4. 3M employed a knowledge management system (KMS) to help employees find the right talent
  5. to help them develop product ideas. This is an example of ???:
  6. Your company realizes that it needs to invest in IT to help fix some problems. While
  7. researching the needed IT, senior managers decide to play it safe and buy the most state-of-the-art IT available. What technology trap did they fall prey to?
  8. ________ is the computational process of discovering patterns in large data sets turning raw
  9. data into useful information.
  10. Which of the following is a common module found in an ERP system?
  11. A WMS is a very effective tool as it not only keeps track of your assets but also helps you
  12. improve warehouse ________.
  13. Data is gathered through which of the following?
  14. Which company is piloting self-scan technology that not only lets customers avoid the
  15. checkout line but also provides the company insight into both what customers buy and how
  16. they shop?
  17. IT security typically focuses on preventing three types of malicious behavior, ranging from
  18. nuisance to catastrophic. In addition to cyber mischief and cyber theft, we need to be
  19. concerned about ______________.

Practice: Week 4 Practice Assignment - (includes combined quizzes) A+ Work!
  1. You are a manager at Asda. You have been given the demand data for the past 10 weeks for swim rings for children.  Using a 3-period weighted moving average (most recent=.6; second most recent=.3, least recent=.1), what is the forecast for week 22?
  2. By linking _______ and _______, it is possible to synchronize order management across an entire supply chain.
  3. Which of the following is part of the CPFR process?
  4. Under which circumstances would you use a qualitative forecast?
  5. Which of the following is a common cause for stockouts?
  6. If annual demand is 24,000 units, and the order quantity is 3,000 units, which of the following accurately describes the decision-making environment?
  7. Which of the following heuristics or rules of thumb are used to make inventory decisions?
  8. 'c' ($) represents which of the following?
  9. Which of the following z-scores will you use to be able to meet demand from inventory 90% of the time?
  10. What is your standard deviation of demand during lead time if your average lead time = 5 days, standard deviation of demand = 4, average demand = 12, and standard deviation of lead time = 1.2 days.
  11. ________ involves the wireless non-contact use of radio-frequency fields to transfer data for the purpose of automatically identifying and tracking tags attached to objects.
  12. Which of the following is something IT-enabled information sharing enables you to do?
  13. ________ is the practice of using a network of remote servers hosted on the Internet to store, manage, and process data, rather than a local server or a personal computer.
  14. Companies that adopt IT for the right reasons will avoid falling into many of the common technology traps. Which of the following is one of the technology traps listed in the book?
  15. Your company decides that it is easier to buy IT than to fix your company’s culture or re-design underperforming processes. What technology trap has your company fallen into?
  16. By calculating ________, you gain insight into the quality of your data and method.
  17. Which of the following is/are part of the five monthly review meetings for the S&OP planning process?
  18. Which of the following is a cost associated with overstock situations?
  19. Which of the following is something that carrying inventory allows you to do?
  20. Which of the following ways should you classify SKUs to identify which SKUs are the most important to your company?
  21. If your EOQ is 60 and the associated total cost is G(Q)=$4,200. What will be the total cost if you use an order quantity of 40 (rather than the EOQ)?
  22. 'Q' (units) represents which of the following?
  23. A Walmart associate observes that Hispanic customers are asking for a specific kind of cookware known as a caldero. She shares this insight during the morning meeting. Calderos are soon on the shelf. Walmart has learned the “secret” formula of ________.
  24. Which of the following are elements of the equation for organizational learning?
  25. Modern IT enables you to ship product around the world more efficiently and quickly by enabling you to ________?
  26. Which of the following are common ways students interact with technology every day to enable better decision-making?
  27. McKinsey Consulting completed a study regarding companies using IT for re-engineering efforts and found that ________ failed to achieve their goals.
Apply: Week 4 Summative Apply Assignment - A+ Work!
  1. At PlastiPharm, the operations group has analysts who work with the company’s sales team to forecast the amount of inventory needed in the warehouse to fill customer orders for medical device bags. In the past, the information provided by the sales team was not very accurate. However, the analysts can now access customer contracts through the company’s ERP system to forecast how many components to order. Which of the following statements best explains the benefits of this improved forecasting process for ordering inventory?
  2. Last year, the analysts responsible for forecasting sales at PlastiPharm forecasted an increase of 10 percent for the year. They used historical records as well as past economic growth rates to determine the forecast, but it was too low – by 8 percent. Why should the forecasters even bother to estimate if their predictions could still be off? Choose the best explanation.
  3. One of PlastiPharm’s customers requested a new design for a medical device bag. Because this was something PlastiPharm had not produced before, it was difficult to forecast future sales of this unique design. In the absence of historical data, which of the following options is the best one to use?
  4. In a recent Sales & Operations Planning meeting at PlastiPharm, managers from the finance, sales, marketing, production, warehouse, and HR departments met to compare the forecasts to the demand and supply plans and look at the financial impacts. HR was especially concerned about having enough workers to meet the production demands and asked that the plans be updated regularly so their office could ensure an adequate labor supply. Why is it important to the company for all the business functions be aligned?
  5. PlastiPharm has been in business for more than 40 years. Over those years, the company has developed strong relationships with several of its customers that allows them to work together to better forecast needs. The company wants to develop the same kind of relationship with its newer customers and has scheduled a number of kick-off meetings to plan and discuss future needs. How does this CPFR (collaborative planning, forecasting, and replenishment) effort benefit the company? Please select the best explanation.
  6. The analysts in PlastiPharm’s operations division faced a problem forecasting demand for a customer’s new medical device bag for a new vaccine. Data was simply not available for forecasting. Therefore, the analysts talked with several industry experts to determine what the demand would be given an anticipated increased demand for this new vaccine. Which statement best explains why hiring an expert to provide expert advice is a valid component for the analyst’s forecasting?
  7. One of the accountants responsible for forecasting at PlastiPharm used data for labor and materials from the prototype of one of their new products – data that was two months old. Because changes were made to the final product, this resulted in a forecasting error that cost the company more than $250,000 in labor and materials. Thereafter, the company implemented the use of rolling horizons to help them reduce errors in the future. How will the rolling horizons help increase the accuracy of their forecasts?
  8. When new customers are brought on board at PlastiPharm, they meet not only with the sales team, which is responsible for explaining the features of the products the company sells, but also with the engineering design team, which is responsible for making suggestions for materials and production methods. Additionally, customers do an initial on-site audit (walk through) of the facility where they get to know the people and facility well. Which of the following statements best describes how PlastiPharm and the customer benefit from getting to know each other well?
  9. The extruded film used in PlastiPharm’s medical device bags is by far the largest component in the company’s inventory. If the company ran out of film and production shut down, the company would lose millions of dollars a day. Developing a new supplier is a long and tedious process in which ISO certifications are reviewed, quality agreements with the supplier’s vendors are scrutinized, delivery records are examined, and audits of the supplier’s process are conducted to determine how at risk the supplier is. Why is it necessary for the company to go to all this trouble to have several suppliers for the film?
  10. All medical device bags produced by PlastiPharm include filters, although some kinds are used more than others. To proactively manage inventory of the filters, they are classified as A (critical), B (key), or C (standard). Great attention is paid to the level of A filters and less attention to the B and C filters. Why should the company differentiate in its attention to the inventory levels of the filters?
  11. In response to the development of a much-needed vaccine, several of PlastiPharm’s customers have tripled and even quadrupled their orders for medical device bags. The increased orders have created a high turnover in PlastiPharm’s inventory. Which of the following statements best explains why the high turnover could be financially beneficial for the company?
  12. At PlastiPharm, when a customer places an order, the system generates how many components are needed to make the product and then allocates what is in current inventory to fill that order. Why is it important for the system to know how many days of inventory are available?
  13. PlastiPharm’s purchasing department is responsible for purchasing components when the warehouse needs to restock components. When purchasing makes decisions to order components, it takes into account the cost of the purchase as well as the cost of holding the inventory. Using the Economic Order Quantity (EOQ) model, purchasing can determine how much to order and how often to order. How does this help the company?
  14. In the last year, there has been a shortage of silicone used for tubing, and PlastiPharm’s major suppliers have increased their lead times for delivery of tubing. As its need for the silicone tubing increased, the company increased its inventory. But isn’t excess inventory bad? Why would the company want to build up inventory?
  15. Gathering the data on lot record errors used to require days of intense effort on behalf of the entire quality assurance team at PlastiPharm. With their ERP system, this data can be gathered with a few clicks, and a report can be generated showing where the most common lot record errors are made. What benefit does the company gain from having this data at its fingertips?
  16. PlastiPharm’s ERP system has a quality management application that gathers information about non-conforming and deviant materials. On a daily basis, the application generates an investigative process report, which is then sent to different departments to review whether products using the materials can be fixed or need to be scrapped. On a weekly basis, the application generates another report that shares information about trending issues. For what purpose might the company use this weekly report? Please select the best explanation.
  17. The engineering team at PlastiPharm recently identified a way to automate another of the processes in the clean room and requested a kaizen burst to test their idea. Several people from production were asked to participate in the event but did so with reluctance. Which of the following statements best explains why they would be hesitant to automate a process that would improve efficiency and accuracy?
  18. One of the uses of the ERP system at PlastiPharm is scheduling. Scheduling is reliant on the time standards entered in the system—how long it takes for a product to be built. However, time standards are not the same when different numbers of product are being produced. The higher the number produced, the lower the time needed to produce each single unit. The discrepancy in time results from the setup time being absorbed across the increasing number of units. If the time standards are incorrect in the ERP system, what kind of problems can result? Please select the best explanation.
  19. PlastiPharm’s warehouse management system (WMS) allows for products to be located quickly – by lot number, part number, or location. However, just because the system says a product is in a certain location doesn’t mean that it’s 100 percent accurate. Therefore, the WMS generates a cycle count of locations, basically a manual audit to visually check what’s in the system against what’s on the shelf. The routine cycle counts conducted over the course of a year cover all locations where materials and products are located. They help mitigate any discrepancies found between the system and actual locations. Why is it important for the warehouse to have accurate information on its inventory in its system? Please select the best explanation.
  20. PlastiPharm’s CRM system allows the company to store data about its customers—what they produce, what processes they use PlastiPharm products in, and what results they achieve. Recently, a customer reported that cell deaths occurred during their processing for a new vaccine.  PlastiPharm engineers easily pulled up customer product information in the CRM for reference and suggested using a different bag made out of different materials. This resulted in no more cell deaths. Which of the following statements best explains how the CRM assisted PlastiPharm engineers in helping their customer?

 

 

Discussion Question - Managing the Physical Flow

Includes Discussion Question Response! A+ Work!

Based on your own personal experience or a related Internet search, identify a time when you experienced or witnessed a fulfillment failure in the supply chain. Assess why it happened.
As you dissect the fulfillment failure, consider how each of the following may have contributed to the problem.

  • Forecasting—that is, did managers underestimate demand? If so, what went wrong?
  • Inventory— that is, did decision makers run too lean, leading to a stock out or shortage? If so, what went wrong?
  • Information— that is, did managers have all the information they needed to make good decisions? If not, why not? What information is accurate and readily available?
  • What else might have contributed to the fulfillment?

 If the experience you are sharing comes from your work experience, please share how you and your company resolved the issue. What did you do to fix the underlying causes in order to make sure your company did not suffer a similar fulfillment failure again? If you did not find the fix, how would you advise the company to fix their issue so it could not happen again.
Organize your post with the following headers:
• Brief description of the failure
• Dissection to root cause: (Forecasting, Inventory, Information, Other considerations)
• The Fix so it never happens again
• References

 

 

OPS/330T WEEK 5 SUMMATIVE APPLY QUIZ
OPS/330T WEEK 5 PRACTICE QUIZ
OPS/330T WEEK 5 TOPIC 12, TOPIC 13, TOPIC 14 QUICK CHECK
OPS/330T WEEK 5 PRACTICE QUIZ

OPS/330T Week 5

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Practice: Topic 12 Quick Check (includes several quizzes combined)

  1. The definition of logistics provided by CSCMP includes which of the following?
  2. What are the key activities in logistics?
  3. Time utility involves ________.
  4. As a result of improved logistics infrastructure in India which of the following is true?
  5. Business Logistics includes ________.
  6. When considering various potential trade-offs, you need to consider which of the following?
  7. As transportation speeds up, which of the following is true?
  8. Which of the following is true according to the Toyota Production System?
  9. Efficiency is also known as which of the following?
  10. In the 5 S approach, sweep refers to what?
  11. Logistics creates value through which of the following activities?
  12. What are the logistics costs in terms of percentage of GDP in the US currently (approximate)?
  13. The most commonly use freight transportation mode is:
  14. Tradeoffs:
  15. When you look through the eyes of the customer following the Toyota production system, you:
  16. In the 5 S approach, simplify refers to what?
  17. The definition of logistics provided by CSCMP includes which of the following?
  18. Quantity utility means that ________.
  19. Which of the following is one of the main reasons that transportation costs in the US have declined as a percentage of GDP?
  20. The waste of "waiting" refers to which of the following?
  21. Which of the following is one of the goals of lean?


Practice: Topic 13 Quick Check

  1. Which form of ocean shipping is most likely to be used for moving military equipment like tanks and Humvees?
  2. Which mode of transportation incurs medium fixed costs with high variable costs and is experiencing rapid growth though it still represents a moderate share of domestic expenditure and a very small market share, as measured by ton-miles, within the U.S. transportation market?
  3. Which combination of modes is the least frequently used intermodal option?
  4. Which of the following items is a product-related transportation cost factor?
  5. Free on Board (FOB) Destination is also known as ________.
  6. What is the term that refers to the increasing time and cost associated with moving a standard distance (e.g., a mile) due to inefficiencies in transportation caused by poor infrastructure and traffic congestion?
  7. Which of the following is a reason you want to have multi-criteria analysis as a tool in your decision-making toolkit?
  8. When conducting a multi-criteria analysis, how would you determine the best option upon concluding the analysis?
  9. Which mode of transportation incurs the greatest level of carbon dioxide emissions, resulting in many carriers in this mode offering carbon offset opportunities to their customers?
  10. What is the term that applies to the holistic process that brings together shippers, carriers, and receivers to drive inefficiencies out of the transport planning and execution process?
  11. Which mode faces intense competition from rail for dry bulk commodities and pipelines for oil and petroleum products?
  12. Why would a shipper consider using intermodal transportation for a domestic move?
  13. To take advantage of the strengths offered by multiple modes
  14. What is it called when multiple (two or three) trailers are attached to a truck for more efficient transportation?
  15. When shipping by LTL carrier, which product is likely to have the highest freight classification?
  16. Which piece of documentation serves as the receipt for a shipment?
  17. The concept of continuous moves in trucking is meant to do which of the following?
  18. Which of the following factors should be considered when choosing the mode, class, and carrier for a shipment?
  19. How does a less-than-truckload (LTL) motor operation differ primarily from a truckload (TL) operation?
  20. Why do railroads require greater volumes of freight in order to be profitable?
  21. Which mode and class of transportation is most likely to be used for a 500-mile shipment of time-sensitive, fragile products weighing 20,000 pounds?
  22. Incoterms provide clarity on the responsibility for which activity associated with an international shipment?


Practice: Topic 14 Quick Check

  1. Cross-docking can achieve which of the following?
  2. Which of the following is a traditional warehouse activity?
  3. What kind of warehouse is created to serve customers whether they order in bulk quantities, like full-pallet quantities, or individual items for household delivery?
  4. Warehouse robotization that is designed to support human activities in the facility are called:
  5. Which of the following technologies would you likely find in a modern warehouse?
  6. Which material is most common for shipping platforms called "pallets?"
  7. Which of the following criteria would help you to select the specific site for a new warehouse, as opposed to helping select the larger region in which to locate the facility?
  8. Six sigma relies on what methodology to structure the problem solving in the attempt to improve work processes?
  9. Which order fulfillment (quality) measure refers to the number (percentage) of orders delivered defect-free over a specified period of time?
  10. Which warehouse operation supports the mass customization of products in distribution centers once a customer order is placed?  Customized packaging of water bottles with private labels is one example of this kind of operation. 
  11. What is the term used for very short – term warehousing arrangements that allow clients to use as much or little space as they would like for periods of days or weeks?
  12. When a large volume of product is received at a case-pick warehouse, where is it likely to be placed initially?
  13. Which kind of warehouse arrangement is likely to have the highest variable cost for a company?
  14. On-time delivery expresses what type of warehouse performance?
  15. How does warehousing enable you to take advantage of production economies?
  16. Highly automated warehouses tend to be which of the following?
  17. Which reason below justifies the use of contract warehousing?
  18. Which of the following activity costs tends to decrease as we add warehouses to a distribution network and, then, increases such that it forms a “U” shape?
  19. Why are companies advised to build single-story warehouses?
  20. Which of the following is a popular value-added service performed in modern warehousing?
  21. Which of the following happens when you add additional warehouses to your distribution network?
  22. Which of the following is one of the 5S terms (in English)?

 


Practice: Week 5 Practice Assessment

 

 

 

 

Apply: Week 5 Summative Apply Assignment

 

 

 

 


Discussion Question - Managing Logistics

Includes Discussion Question Response! A+ Work!

Context: Logistics is often viewed as a behind-the-scenes function that deals with the nuts and bolts of day-to-day operations. This may have been true in the past; however, the world has changed, making logistics critical to developing and executing corporate strategy.
 Consider the following:

  • Globalization now means companies must manage geographically dispersed supply and distribution networks. Logistics capabilities enable global networks.
  • Manufacturers and retailers worldwide strive to operate lean. Logistics enables lean beyond a company’s four walls.
  • The Internet has changed the way people shop. They now want to buy off the shelf, click and pick up, and get products delivered to their doors. Logistics enables omnichannel strategies.

 Discussion: Some companies (think Amazon, Ikea, Walmart, and Zara) have used logistics to redefine the competitive rules—and customer expectations. Pick one of these companies and perform an Internet search to examine how it has used logistics to develop unique business models and achieve a competitive advantage. Specifically, assess how your chosen company has used logistics to design and execute unique value-added workflows to meet customer needs.
 Now share your top takeaways regarding what these logistics capabilities are, how they were built, and why they are so effective. Discuss the following:

  • Why has it been hard for other companies to benchmark and bring these capabilities to the market?
  • How could you turn your takeaways into action to help your company improve its workflow and value-creation capabilities?

Organize your post with the following headers:
• Value-Added workflows of (insert company)
• Benchmarking and copying them
• Moving takeaways to action for others
Cite your research.