CIS/211 - Week 5 - Microsoft PowerPoint
MS PowerPoint Exercise 2013 - Part I
Create a Microsoft PowerPoint presentation by completing the following tasks:
- The Microsoft PowerPoint presentation must contain at least six
slides.
- The topic of the presentation is about how to communicate effectively with customers of a support desk.
- Create a master slide with a logo, footer, and selected font.
- Add notes to each slide.
- Insert a graphic or picture.
- Implement a background.
- Place a text box in the title slide with your name.
- Insert transitions to each slide.
- Adjust the text alignment in the title slide to center.
- Insert an organizational chart.
MS Outlook Step-by-Step Procedure
Word Count: 404 words = A+
MS PowerPoint Exercise Part II
Write a 1-page response for each of the following telephone support scenarios.
You are working at a support desk for a company providing on-site
and telephone support to customers with various Microsoft Office
questions. Your customers include people bWrite one step-by-step procedure for each of the Microsoft Outlook
tasks listed below. The procedures must be written in Word and clearly
show steps to perform the tasks.
• Set up a new e-mail account.
• Create an e-mail signature.
• Send a meeting request.
oth in your company and
outside of your company. Most of them have only a limited
understanding of Office.
Word Count: 593 words = A+
Situation 1: Susan, a pharmaceutical representative, has been
assigned the responsibility to construct a presentation about a new drug
that has been approved by the Food and Drug Administration. She has
called the support desk regarding PowerPoint and wants to know the
main functions of this software. Susan’s gathered data includes graphs,
videos, and statistics of the new drug.
Word Count: 318 words = A+
Situation 2: The training department from a local electronics store
provides presentations to newly-hired employees about the company
and its operations. Four employees have created these four
presentations. The training supervisor has called the support desk
asking if there is a way to unify the presentation without manually
manipulating each slide.
Word Count: 493 words = A+
Situation 3: Tim, a college sophomore, is having trouble with a PowerPoint presentation he e-mailed to himself from the library’s computer. When he opens the presentation, the slides transition too
fast, the font changes, and the audio from each transition does not match. Tim has called the support desk to ask why this has happened
and what he might do to fix the problem.
Word Count: 284 words = A+
Situation 4: George works from home and recently changed his
Internet service provider (ISP). Consequently, he has been required to
change his account settings in Microsoft Outlook to accommodate his
new ISP. He has recently called the support desk due to an error he is
receiving when sending outgoing e-mails. George wants to know why
he can receive e-mail messages but is unable send them.
Learning Team Final
Common Errors in Microsoft Office 2013
Paper and Presentation
Finalize and submit your Common Errors in Microsoft Office Paper and Presentation.
Using the information accumulated by your Learning Team in Weeks One through Five, compile the application support checklists created for Microsoft Word, Excel, Access, PowerPoint, and Outlook.
Create a 10- to 15-slide Microsoft PowerPoint presentation to summarize your findings for each Microsoft Word, Excel, Access,
PowerPoint, and Outlook application. The presentation must be
reflective of a reference for application support.
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